Vision & Mission

Publish Date : July 2, 2018

Vision

To empower consumers by creating a fair, transparent, and robust system that ensures the protection of their rights, promotes accountability among businesses, and fosters a marketplace of trust, fairness, and informed decision-making.

Mission

To educate consumers about their rights and responsibilities under the Consumer Protection Act, 2019.

To provide easy access to legal remedies, including complaint filing, appeals, and case tracking, through a user-friendly platform.
To promote consumer awareness through updates on laws, regulations, and landmark judgments.
To facilitate the speedy resolution of consumer disputes by providing information on mediation and grievance redressal mechanisms.
To strengthen the relationship between consumers, businesses, and regulatory bodies by fostering ethical trade practices.
To leverage technology for simplifying processes and enhancing transparency in consumer grievance redressal
This vision and mission can guide the development and content of this website while ensuring it aligns with the principles of the Consumer Protection Act, 2019.