Objectives & Functions

The objective of a new website for the State Consumer Redressal Commission should be to enhance transparency, accessibility, and efficiency in handling consumer grievances. Key objectives include:

1. Ease of Access for Consumers:

Provide a user-friendly interface for consumers to file complaints, appeals, and applications online without needing to visit the commission physically.

2. Information Dissemination:

Offer comprehensive details about the Consumer Protection Act, 2019, rules, regulations, and the jurisdiction of consumer commissions.

3. Case Status and Updates:

Enable consumers and advocates to track the status of their complaints, appeals, and execution applications in real time.

4. Awareness and Education:

Publish resources, FAQs, and guides to educate consumers about their rights, responsibilities, and remedies available under the law.

5. Online Filing and Payments:

Facilitate online submission of complaints, appeals, revision applications, and payment of court fees for hassle-free access to justice.

6. Judgment Repository:

Provide a searchable database of past judgments and orders to promote transparency and help consumers understand legal precedents.

7. Lok Adalat and Mediation Updates:

Share information about upcoming Lok Adalats, mediation sessions, and other dispute resolution mechanisms to encourage settlements.

8. Notifications and Circulars:

Regularly update consumers about new rules, circulars, and important developments in consumer laws and policies.

9. Grievance Redressal Support:

Include a helpline or chatbot feature to assist users in navigating the website and resolving common queries.
These objectives aim to create an efficient, transparent, and consumer-centric online platform for the State Consumer Redressal Commission.